This guide explains best practices for logging into Ledger Live safely: preparing your device, connecting, authenticating, and protecting recovery details. Aim: reduce risk of phishing, credential theft, and accidental seed exposure.
Anyone using Ledger hardware with Ledger Live on desktop or mobile.
Avoid public Wi-Fi when performing sensitive actions; use a trusted network or a VPN if needed.
Open the Ledger Live application. Confirm the app is signed and up to date. On first launch, review any permission prompts carefully.
Check the app signature and vendor via your OS if unsure.
All transaction approvals happen on the hardware. Verify the recipient address and amount on the device screen before approving.
PIN and recovery phrase are never requested by Ledger Live or support staff.
Use a strong local password for Ledger Live (when prompted). Consider enabling OS-level disk encryption and using a password manager for other accounts.
For exchange accounts or email, enable TOTP apps (not SMS) where available.
Store your 24-word recovery phrase offline in a metal backup or secure safe. Do not take photos; do not store in cloud or email.
If you suspect disclosure, move assets to a new wallet with a new recovery phrase immediately.
Official Ledger support will never ask for your recovery phrase. Verify domain names, and bookmark official Ledger resources.
Look for HTTPS, check certificate, and avoid clicked links in unsolicited messages.
If Ledger Live fails to detect device: restart app, try another USB port or cable, ensure firmware and OS drivers are current.
Use only official support channels; never disclose your seed phrase to anyone claiming to help.
Quick checklist: official app, updated firmware, PIN entered only on device, offline recovery storage, verify addresses on device.
Helpful links (official):
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